And by then she’s long gone. With the speed of technology and the expectation of quick and speedy responses high, I am so dismayed when I hear a business owner or a manager demonstrate a lack of sense of urgency in customer response. Its almost as if they feel...
So much buzz about getting and keeping customers I felt we needed to address this strategy. In this time of competitive thinking, bottom of the barrel pricing and creative ways to get new clients, one has to wonder if the old time methods can still work. Old time...
Well I was once again “wowed” by the level of customer satisfaction I felt with doing business recently with a local small business. The culture of customer care and concern permeated throughout the company. I know this because from the person who...
There will be days when nothing goes right! From employees who don’t show up, to customers who demand the moon, to equipment failures and everything in between. At the top of the list is of course taking care of the customer. Whether it’s a late...
What do you do? It’s a business you started and in many cases you started it by personally cleaning homes or offices. You grew slowly and added people to help you. At first it was one person, then another and then several. Until now, you have a business with...
In our never ending quest for reducing customer cancellations, there are 3 tried and true strategies that work. If you determine how to use these in the day to day operation of your business, I guarantee you will see results in customer satisfaction. Here’s...
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