Wow, this is a great question! The way you answer can mean the difference between your success and failure. If you have to think long and hard about your answer, then sit back, grab a cup of coffee and uncover some secrets to your future success. If you started in...
Here is what I know: the time when customers are the least loveable is the time when they need the MOST from you. Just like with children, your customers need more from you during times of stress. When they are made to feel appreciated and valued during the good...
“Everyone wants the lowest price out there”. ” A reliable contractor can’t charge a decent fee and still win contracts”. We hear those statements everyday from contractors across the country. Everyone is looking for low price! How low...
Disaster Planning is not easy. It takes time, patience and above all practice. Essentially you are creating a policy and procedures manual on how your business will respond to a disaster. You will need to create a plan for various types of disasters that you may...
So you think you offer good customer service! Lets take a look and see how your company measures to some of the real leaders in service; Nordstrom and Zappos. What sets these companies apart from the rest and how does your company look side by side with these...
With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...
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