Price Objection ~ Is It Really?

“Everyone wants the lowest price out there”. ” A reliable contractor can’t charge a decent fee and still win contracts”.  We hear those statements everyday from contractors across the country. Everyone is looking for low price! How low...

Is Your Business Prepared for a Disaster?

Disaster Planning is not easy. It takes time, patience and above all practice.  Essentially you are creating a policy and procedures manual on how your business will respond to a disaster.   You will need to create a plan for various types of disasters that you may...

Service is the Name of the Game

So you think you offer good customer service!  Lets take a look and see how your company measures to some of the real leaders in service; Nordstrom and Zappos. What sets these companies apart from the rest and how does your company look side by side with these...

What Do Customers Really Want?

With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...

Winning The War on Image

How do you do that? It’s not stretch to say that out industry has gotten a bad rap throughout the years and an image that we must constantly strive to overcome. The image of the cleaning industry has been an uphill battle that is fought and won on a daily basis. The...

“No Problem” or is it?

So what does a customer REALLY want from you?  Even the most skilled managers and business owners make common mistakes that are costing them customers.  What does the customer really want?  When you can answer that question, you can keep customers longer and have...