New Client? Get the Right Start!

The ability to develop long lasting productive relationships with clients starts with the first contact you have.  Building long term partnerships takes work and effort by all members of your team, but begins with the business owner and the culture in place. Here are...

Follow Up is the Missing Link in Poor Service

What an extraordinary few weeks it has been.  Helping my clients succeed by listening as they hit a wall and can’t find the way around it is truly  gratifying work.  Sometime the answers are right in front of them. Like last week working with a residential...

Poor Listeners = Poor Leaders!

Don’t want to hear what they have to say?  Think you can’t learn from employees?  Well listen up! One of the most common traits of a poor leader is the unillingness to listen to those around him/her. From your employees, to your customers, to your...

Networking for the Pros!

Remember when your parents told you “it’s not what you say, it’s how you say it”? Well those wise words apply to networking strategies today. Networking in today’s marketplace can be a time waster or a great use of your time.  It’s...

Want to Increase Profitability? Here’s How!

Profit, profit and more profit..how do we get more? The reason we are in business (unless we are a charitable organization) is to make money.  Isn’t that why we do what we do?  So how do we get more of the green stuff to show up in our bank accounts? There are a...

It’s OK to Say NO!

I get inquires everyday from my clients who want to take on every job that comes their way. Their eyes glaze over with the thought of $$$$$ in their bank accounts.  I have been contacted to price everything from church steeples (pressure washing) to walls in an...