Sharon’s article for “Cleaning and Maintenance Management Online”. One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the...
Sharon is a contributor to this article in “Cleaning and Maintenance Management Online”. Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep...
Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their...
“Well, we didn’t hear anything from her so she must be happy”. “We sent a customer satisfaction survey out to her but she never responded so I guess we’re doing ok.” “They’ll contact us if they’re not happy”. Have you ever spoken these words? Most probably we all have...
Four days of watching ball games in elite tournament play left me with some revealing insight into the minds of coaches and players alike. What I saw can be directly applied to your business and employee morale building. Wow! On and off the field, professionalism...
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