What Day Would You Like Service?

So finding myself in need of an air conditioning repair I scrolled online the many who offer this service.  I had heard of several, had experience with a few, but decided to contact the company who originally installed the units in my home 10 years ago.  I had used...

New Client? Get the Right Start!

The ability to develop long lasting productive relationships with clients starts with the first contact you have.  Building long term partnerships takes work and effort by all members of your team, but begins with the business owner and the culture in place. Here are...

Follow Up is the Missing Link in Poor Service

What an extraordinary few weeks it has been.  Helping my clients succeed by listening as they hit a wall and can’t find the way around it is truly  gratifying work.  Sometime the answers are right in front of them. Like last week working with a residential...

Poor Listeners = Poor Leaders!

Don’t want to hear what they have to say?  Think you can’t learn from employees?  Well listen up! One of the most common traits of a poor leader is the unillingness to listen to those around him/her. From your employees, to your customers, to your...

Networking for the Pros!

Remember when your parents told you “it’s not what you say, it’s how you say it”? Well those wise words apply to networking strategies today. Networking in today’s marketplace can be a time waster or a great use of your time.  It’s...

The Top of Your Desk Tells It All!

Yes..you read that correctly!  What does the top of your desk look like?  It’s a good indication of the organizational status of your mind and maybe even your business. Oh yes..it tells a lot about how a person thinks and works. People who are procrastinators...