The ability to develop long lasting productive relationships with clients starts with the first contact you have. Building long term partnerships takes work and effort by all members of your team, but begins with the business owner and the culture in place. Here are...
What an extraordinary few weeks it has been. Helping my clients succeed by listening as they hit a wall and can’t find the way around it is truly gratifying work. Sometime the answers are right in front of them. Like last week working with a residential...
Everyone talks about not being able to find good help that will make it past the 90 day probationary period. In spite of the unemployment numbers, some service oriented businesses cannot find good help. Yet others seem to have few problems attracting and keeping...
More about service at sea. Wow is all I can say about the level of service we experienced in the dining rooms and aboard the ship. From the maintenance workers scrubbing the deck floors, to the dining room servers, to the crew who saw to our every need, service is...
Imagine my shock and dismay when I checked out the cabin on board the cruise ship only to find the shower filled with mold, visible dust on most surfaces and a hair pin on the floor! And that was just the beginning. With more to come and a stomach for none of it I...
So lets talk about Service and making customers feel important. Have you ever noticed how when you visit the world’s most reknown theme parks, you are addressed as “guests”? Not customers, but guests. Think back to all the places you have visited...
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