Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their...
Four days of watching ball games in elite tournament play left me with some revealing insight into the minds of coaches and players alike. What I saw can be directly applied to your business and employee morale building. Wow! On and off the field, professionalism...
No communication from the client doesn’t necessarily mean everything is ok! In other words “ no news is NOT necessarily not good news”. Meeting and exceeding client expectations in terms of delivery of quality service in your cleaning business is critical to your...
Have you watched people as they move throughout life? I find it so very interesting to see the hustlers and the sash-sayers as they find their own pace throughout life. What does how they walk and carry themselves tell you about who they are and what kind of leaders...
Whether you are a commercial or residential cleaning company, the question of paying Employees to ride in the car from job to job is one that haunts cleaning business owners. What is the right thing to do? What am I required to do legally? How can you afford to pay...
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