Well I was once again “wowed” by the level of customer satisfaction I felt with doing business recently with a local small business. The culture of customer care and concern permeated throughout the company. I know this because from the person who...
Oh Oh…she’s back! the wicked witch of procrastination. She comes and goes at her leisure and at times takes weary business owners with her. She can surface at any time of the day or night or any day of the week. She isn’t concerned about you or...
What do you do? It’s a business you started and in many cases you started it by personally cleaning homes or offices. You grew slowly and added people to help you. At first it was one person, then another and then several. Until now, you have a business with...
In our never ending quest for reducing customer cancellations, there are 3 tried and true strategies that work. If you determine how to use these in the day to day operation of your business, I guarantee you will see results in customer satisfaction. Here’s...
An experienced business owner sent me an email yesterday to demonstrate (and help me issue a warning) about how newer business owners can get caught up in the frenzy of taking on every job just to build volume. Many times we see the numbers, we see the potential...
So finding myself in need of an air conditioning repair I scrolled online the many who offer this service. I had heard of several, had experience with a few, but decided to contact the company who originally installed the units in my home 10 years ago. I had used...
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